Maintenance And Support
We offer a wide scope of help administrations to supplement and upgrade the innovation arrangements that our customers request. From a solitary framework to a total IT foundation, from equipment to programming, Al-Faras Services is focused on giving greatness in client service and fulfillment, driven by our consistent help improvement activities. We gives first second and third line proficient help benefits on an every minute of every day premise.
Maintenance Support contracts can cover the following support options:
- Emergency Response – 24 hours or 6 hours On-Site Response
- Quarterly Preventive Maintenance check-ups
- On site spares replacement and management
- Site Audits and documentation
We provide the following AMC Services:
Annual Maintenance Support Services
- Proactive Maintenance with Monitoring Services
- Preventive Maintenance
- Hardware Replacements/Warranty Services
- Field Support
- Critical Spares Management
- Enterprise Service Management (IT/Business Services Management)
- Helpdesk Support Services
- Facility Management Services such as Technical Manpower Support Services
- Implementation/Deployment Services
- Customization & Integration Services
- Wireless Network Consultancy, Design & Installation
- Intelligent Infrastructure Management Solutions
- Design & Consulting Services
- Fiber Monitoring Technologies
- Cabling Services & Maintenance Contract
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what clients says
Spot-on diagnosis for critical issues. Excellent Customer Service with regular follow-up calls.Tecon Ltd.
One of my favorite web hosting companies as a web-developer, very good support, best price everIPurity.
Great service, very reliable. Been working with European based service providers, and comparatively, found Al Faras Services to be far ahead in terms of customer service and prompt response. Love the 24-hour availability. Keep it up guys.Thermozone Technical Services.
I did a registration with those guys, and the whole process was very smooth and seamless ... transaction online... excellent service and quick4C Technologies
You all are very good at what you do, and provide exceptional customer service!Starwood Properties
It has been a pleasure to deal with a company that responds promptly and more importantly actually delivers what we have requested. I know that my requests have been quite difficult assignments but this has not been reflected in the way SAGT has dealt with themSAGT Group