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Maintenance And Support

We offer a wide scope of help administrations to supplement and upgrade the innovation arrangements that our customers request. From a solitary framework to a total IT foundation, from equipment to programming, Al-Faras Services is focused on giving greatness in client service and fulfillment, driven by our consistent help improvement activities. We gives first second and third line proficient help benefits on an every minute of every day premise.

Maintenance Support contracts can cover the following support options:

  • Emergency Response – 24 hours or 6 hours On-Site Response
  • Quarterly Preventive Maintenance check-ups
  • On site spares replacement and management
  • Site Audits and documentation

We provide the following AMC Services:

Annual Maintenance Support Services

  • Proactive Maintenance with Monitoring Services
  • Preventive Maintenance
  • Hardware Replacements/Warranty Services
  • Field Support
  • Critical Spares Management

Managed Services

  • Enterprise Service Management (IT/Business Services Management)
  • Helpdesk Support Services
  • Facility Management Services such as Technical Manpower Support Services

Professional Services

  • Implementation/Deployment Services
  • Customization & Integration Services
  • Wireless Network Consultancy, Design & Installation
  • Intelligent Infrastructure Management Solutions
  • Design & Consulting Services
  • Fiber Monitoring Technologies
  • Cabling Services & Maintenance Contract